Frequently Asked Questions (FAQ)
Our recent fleet (berlines, minivans, minibus, minicars et autocars), is adapted to all your needs for transport and customized trips in chauffeured cars. The vehicles are air-conditioned and comfortable.
Depending on the vehicle, you will find in the Our Fleet tab the number of passengers and luggage associated with each type of vehicle. This information is given for information only, do not hesitate to ask for more details to our account managers during your reservation.
CITY BUS has a different rate in off-peak hours (7am to 8pm) and in full hours* 15% surcharge for transfers at night (8pm to 7am)
*night, sundays and bank holidays. Saturday is considered a normal day and sundays and public holidays are based on night charging.
A non-contractual example of CITY BUS prices is available on the prices tab.
It is not an obligation but if you were satisfied with the offered service, in the way in which you were treated, then nothing does not prohibit to you to give to the driver a tip which will appreciate this gesture like a recognition of its work.
In the cars, we accept the species, the cheques, the visa cards and Amex. The companies can regulate in the end of the month if they signed a convention of services with CITY-BUS.
Finally the distance selling allows prépaiement via cheques, visa card or Amex.
- up to 2 days before the start of the service: no charge
- from 48h to 24h00 before the start of the service: billing of 50% of all services
- from 24h to the same day: billing 100% of all services
This decision will be made after reviewing the reasons for the cancellation of your reservation.
We regularly check the status of flights, SNCF traffic and especially in the hours before your arrival.
If, for example, the change of flight is your fault, it is essential to notify us immediately.
If the change comes from the airline or the SNCF and you are warned less than 2 days before your scheduled arrival, it is essential to notify us either by telephone or by email.
If you are notified earlier, just email us or call us.
If you have missed your flight, contact us immediately.
We will do our utmost to ensure the service.
The meeting point was communicated to you during the reservation, but sometimes the driver has to move his vehicle, which forces him to leave 2 to 3 minutes.
Here's what you need to do:
1. STAY in the terminal,
2. WATCH around you and find a landmark allowing us to locate you,
3. TELEPHONER at the number used for booking,
4. Our customer manager takes care of the rest very quickly.